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FAQ

Payments

We currently accept the following payment methods:

  • Credit Cards ( via Stripe )
  • Paypal
  • Dwolla ( Manual Integration )

Please note that to finish payment by Dwolla, you will have to go to the 3d Miniatures Dwolla Hub Page. You will receive instructions upon placing your order.

Returns / Refunds Policy

You can return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

If the reason for the refund request is item breakage, you may simply send us a photo documenting the issue, and we will either send you a replacement, or refund you the value of the item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). International orders may take significantly longer time.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We currently only ship to Canadian, UK, DE, FR and US addresses. 

Your product will be shipped within 48 hours of our receiving the order. If we encounter problems that may result in a longer delay, we will notify you. 

Please note that orders may delayed for several weeks as they await clearance in customs. We have had shipments to Canada take several weeks to be released

By ordering a product, and having it shipped to an international address, you hereby agree to cover all customs and taxes that are due when you pick up the order or accept delivery from the postal service in your country.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, the total weight of the order will be rounded up to the next full pound.

Safe Handling

Our products are intended for adults or mature children. Miniatures are supplied unpainted, unassembled, and may require the use of tools and adhesives for assembly. Oversee all children undertaking such tasks until you are certain of their abilities. 

Wholesale Terms

We can offer wholesale discounts for resellers on certain items. Department 56 items are not available from us for resale. Please contact us for more information.



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